Frequently Asked Questions

Why should I choose Access Medical?

While you have the option to choose any provider to help you, we are proud of our personalized customer service and attention to detail. With our friendly and knowledgeable staff, clients can expect a more personal level of customer service that is otherwise hard to come by in the medical equipment industry. When you work with Access Medical, we will treat you like family because we hope to build a lasting relationship that will improve your quality of life.

How do I qualify for a power wheelchair?

There are over three hundred qualifying factors that enable you to get a scooter or power wheelchair at little or no cost to you. The simple answer is that if you have a mobility limitation, you can qualify. We’ll help you define that limitation and make sure that you know if, or exactly how much, you’ll have to pay out of pocket.

What are my financial options?

If you are eligible for coverage with your carrier, we can bill your insurance to cover the expenses of the equipment we are providing you with. Depending on the terms of your plan, insurance will cover a percentage of your expenses. If you have a secondary insurance, it is possible they will cover the remaining portion. For example, if you have Medicare as your primary insurance carrier, they will cover 80% of the total cost of your equipment. If you have Medi-Cal as your secondary insurance, they will cover the remaining 20%.

For the fastest possible service, we also accept out-of-pocket payment for desired equipment. Please contact our customer service representatives to verify your insurance plan and discuss your options.

How can my insurance plan help cover my expenses?

The first step in our process to help provide you with the equipment you need is to verify your insurance coverage. If you are eligible for medical equipment coverage, Access Medical will bill your insurance and ensure that you receive the maximum amount of coverage that your plan offers. In many cases, this results in little to no out-of-pocket expenses for our clients.

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How do I know if I am getting the best equipment for my needs?

Access Medical only employs rehabilitation and mobility specialists who are dedicated to creating mobility plans which are specific to each individual’s needs. By having a personalized consultation, our specialists ensure that the equipment we provide is customized for you. We will educate you about your options and discuss those which will suit you best. Here at Access Medical, there is no such thing as “one size fits all.”

What do I have to do?

Call your doctor and schedule an appointment to discuss the need for the equipment you are requesting as soon as possible. Then set up a free consultation with us so that we can educate you about your options. Depending on the equipment being requested, we may ask that you have a physical therapy evaluation completed to determine what equipment will fully meet your medical needs. If so, we have several therapists we are happy to refer you to.

Then, leave the rest up to us.