Client Engagement

Along with the provision of new equipment and repair services, Access Medical is proactive in the education process of how wheelchair users can prolong the life of their equipment. By performing a few simple tasks on a daily, weekly, and monthly basis wheelchair users can help extend the life of their chair while reducing the number and cost of repairs.

Here’s what we recommend.

Take Care Of Your Own Wheelchair

As the owner and operator of your wheelchair, you will usually be the first person to notice when your chair is not functioning properly. You may not be able to perform the basic daily and weekly cleaning and upkeep yourself, but you can set up a routine that can be followed by your caregivers, family members or others to monitor your chair for problems. To keep your equipment running smoothly you will need to take care of minor problems, as well as having your service dealer take care of major repairs.

Know Your Equipment & Be Organized

The process of maintaining your wheelchair begins on the day that your new chair is delivered. Read your warranty. You will be better able to handle problems as they arise if you have the following information and tools available and close at hand:
Owner’s manual – Your owner’s manual contains valuable information about your wheelchair. It describes how to care for your equipment, items that are covered under warranty and the tools that you will need for simple maintenance. Keep your owner’s manual in a safe place and refer to it often for guidance.

Set of Tools
Assemble and store a set of tools that you will need to have on hand for maintenance and emergencies. The following items can be with you in a pouch or box:

  • Phillips and flat head screw drivers
  • Allen wrench set
  • Crescent wrench
  • Spoke wrench
  • Tire repair kit

Information & Phone Numbers
Prepare a card or notepad that lists important information and phone numbers for emergencies. This card can be laminated and concealed in the chair (to provide security for children or other vulnerable individuals). The information should contain the following at a minimum:

  • Your name (and spouse, relative, other contact person) address, phone number
  • Your doctor’s name and phone number
  • Wheelchair make, model and manufacturer’s toll free number
  •  Our phone number (which is on a sticker attached to the frame of your wheelchair)
  • Phone number of the public para-transit service or private transport service

Maintenance You Can Perform

With innovative design and features, today’s wheelchairs present fewer potential problems. However, you still need to be aware of and monitor for common equipment failures. Regular maintenance can help extend the life of your chair

Regular service includes keeping the chair clean, checking tires for wear and air pressure, tightening screws, and monitoring for worn out cushions, pads, positioning equipment, and other parts. If you are unsure of performing a procedure or you encounter a problem, contact us at 760.929.2828.and reduce the number and cost of repairs.

Click here to download Access Medical’s Wheelchair Maintenance Guide

California Department of Developmental Services

The Department of Developmental Services believes the California developmental services community is best served by the open exchange of information and opinions. DDS is also committed to providing mechanisms for the resolution of problems and complaints when they arise. A number of formal processes have been established for handling appeals and complaints.